To make things easy for you we have many options available to you to place your order:
Online (new furniture only) on our secure website
Over the phone where you can talk to our friendly sales team
In our showroom where you can try out a lot of the furniture first
You can pay for your items via credit or debit cards, BACS and cash (in store only). We also offer finance (subject to status) so you can spread your costs. Call us on 01455 553558 for more details.
All our available used furniture is on display across one floor of our showroom where you can visit and see what you are buying, alternatively call our sales team on 01455 553558 who can give you a full description of the condition of our preloved products before you make your order over the phone.
All prices of our products on the website and in our showroom are excluding VAT.
We can keep your goods here for you whilst you are getting your shop ready for opening or refurbishing at an agreed date, however after this date a storage charge may be applicable.
A warranty on new furniture is for 12 months and on our preloved furniture a warranty is for 3 months; this applies once you have delivery, please see our T&C’s for more details
A cancellation charge of 25% will be applied to all orders cancelled apart from all special orders which are made to your requirements, these orders cannot be cancelled.
Please read our T&C in regards to returning products.
On preloved furniture, you can reserve stock for 24 hours only.
Yes, please click here to see all of the spare parts we can source. If you are uncertain on what part it is you need for your item then please call 01455 553558 and ask to speak to a member of Spare Parts and they will advise you on which one to order.
We can do on most of our products, just give our Sales team a call on 01455 553558 and discuss your requirements and they will be able to pop some samples in the post for you.
A delivery service is available at an extra cost and this will depend on your location and size of your order. Please note that our delivery charge is based on one member of staff to deliver items purchased, to a ground floor location only.
No, VAT needs to be added to all delivery quotes.
Yes we deliver nationwide and also further afield, call 01455 553558 for more information
We endeavour to get your goods out to you as quickly as possible, so if they are in stock this is usually 7-10 working days, however if you want your goods quicker we can arrange an quicker service at an additional cost. Alternatively we can delay your delivery if you are not quite ready to receive your goods.
We can arrange for a courier to deliver to you on weekends at an additional cost. Please discuss your requirements with the sales team on 01455 553558 who will give you a quotation.
Yes, we can arrange for a courier to deliver your items.
Yes we can.
Our policy is that we deliver to ground floor only due to insurance purposes, however in some instances a disclaimer can be signed if the driver has help from the customer and he considers it safe to do so.
Either at point of sale, we would advise you to speak with the Sales person if there is a specific date, or our Deliveries team will be in contact with you shortly after you have placed the order to get you booked in on the van or arrange for our external courier to deliver to you (this is all dependant on whether your items are in stock).
Of course, at point of arranging delivery, do advise how long in advance you would like a phone call before they arrive. So anything from an hour before, to 10 minutes before they are due to arrive.
You are welcome to collect the furniture you have ordered using your own vehicle, we do advise that you ensure all goods are secure for your journey.
Yes a deposit of 50% is required at time of placing your order to secure your goods and once goods are in stock the outstanding balance is required.
Yes we do, we offer various options whether your refurbishing or opening a new salon, we are here to help, call our sales team on 01455 553558 for more information.
The process can vary in time depending on the complexity of the plan but we aim to get your plans out to you 7-10 working days after you have had a visit from our salon planning designer.
Yes, we have a partnership with a finance company that we can contact on your behalf. Please note that finance is available subject to status. In order to secure your order a 20% deposit is required which will be refunded once the all goods have been delivered and we have been paid by the finance company.
This will all depend on what credit checks need to be carried out , it can be done in a day but it can also take a few days, call 01455 553558 for more information.
No, you are welcome to stop by when we are open and a member of our sales team will be on hand to assist you. Please note we are open Monday to Friday 9am – 5pm and Sundays 9.30 – 1pm.
All of the Premier branded products are available to view, we have a range of Takara Belmont, REM and other suppliers products also on display. If there is something specific you wish to see, please call our Sales Team on 01455 553558.
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